I had a problem using a Ninja Form Add-on. After creating a ticket I got a response within a couple of hours. One day later we had clarified my problem and concluded to have identified a bug. That everything is done in good faith. Super, worth 5 stars.

I've had to contact support about a couple of issues over the past month or so. Each time, they have provided a solution within 24 hours. The fixes were pretty much drop in resolutions- like copy and paste. Ninja has been a solid tool and does the job!

My Ninja form was not working due to my own mistake, but they have helped me through whole process and all its working again. I am very grateful 🙏🏼

My favorite plugin, and they have the best support!

I'd been encountering a formatting issue with a form I had created, which had been plaguing my site for months. I finally got around to reaching out to Ninja Forms support, although I wasn't feeling tremendously optimistic that they'd be able to resolve my issue. Lo and behold in less than 24 hours, I received a response with a CSS fix and a copy and paste later my issue was resolved. Amazing!

even the free tier support is really good, with a fast response time (including over the weekend surprisingly)

I have a paid subscription to NinjaForms and I generally really love the plugin, however, I submitted a support ticket on January 13 that I still haven't gotten a reply to. This is time sensitive too, because it involves resolving issues with a form that's set up to accept payments for an event that's coming up for Valentine's Day (it's on a restaurant site).

The only reply I got was just that they received the support ticket but it says in there that if I submit a follow up request, the system would reset my place in the queue, which means it would take even longer to get a response.

In the past, I've had excellent, and timely support but for some reason, this time I haven't heard a thing in a week and a half and it's very frustrating both for me, and for my client, whose restaurant site this is affecting.

This is a new issue (I've created this same kind of form for many of these events using NinjaForms and it worked perfectly) so I'm hoping someone from NinjaForms sees this and can help me get a response, otherwise I might be forced to switch to another form builder that doesn't have this issue.

Thank you!

Good Support

Great support in a timely manner.

The support was very prompt and helpful, but I'm not keen on the form editor. It's nice if you're not a developer I guess, but seems very long winded to me.